At PubNexus.in, we sell digital products such as templates, tools, and downloadable files.
Since these are instantly accessible after purchase, we follow a limited refund policy as per industry standards.

Digital Product Refund Policy

Because digital products cannot be returned, refunds are generally not provided after a successful download or access.

However, we do offer refunds in specific valid cases:

Refunds may be approved if:

1. The product was not delivered due to a technical issue on our side.
2. The download link or file was corrupted or inaccessible, and we could not provide a working replacement.
3. The customer was charged mistakenly (duplicate payment).
4. There is a valid technical issue that prevents product usage, and our support team is unable to resolve it within 48 hours.

Refunds will NOT be issued if:

1. The product was successfully downloaded or accessed.
2. The wrong product was purchased due to customer misunderstanding after delivery.
3. The product did not “meet expectations” after usage.
4. The customer changed their mind after purchase.

Order Cancellation

Since digital products are delivered instantly, orders cannot be cancelled after payment is completed.

Support & Issue Resolution

If you face any issue with delivery, access, or file corruption, our team will help you immediately by providing:

• Replacement download link
• Correct working file
• Technical guidance

Our goal is to ensure you receive exactly what you paid for.

Contact Us

For refund-related queries, raise a ticket within 24–48 hours of purchase:

Email: Hello@PubNexus.in
We usually respond within 24 hours.